User data
Account Deletion Request
You can request deletion of your CUN app account and associated personal data even if you no longer have access to the app.
How to request deletion
Follow these steps to request deletion of your CUN account. You do not need to reinstall or open the app to submit this request.
- Send an email to sw@cun.com.
- Use the subject line: Account Deletion Request.
- Include the email address or account identifier used for your CUN account.
- Tell us that you want to delete your CUN account and associated account data.
- We may ask you to verify account ownership before processing the request.
Email us from your registered account address when possible.
Data that will be deleted or anonymized
After your request is verified and processed, we will delete or anonymize personal data associated with your CUN account, except where retention is required for legal, security, fraud prevention, dispute resolution, or financial record obligations.
| Data type | Deletion handling |
|---|---|
| Account profile information | Deleted or anonymized, including account identifier, nickname, avatar, email address, and phone number where applicable. |
| Authentication information | Deleted or invalidated, including login credentials, access tokens, and active sessions. |
| User-generated content | Deleted or anonymized where associated with your account, including prompts, uploaded content, generated works, and work-management records. |
| Account activity records | Deleted or anonymized where no longer needed for security, fraud prevention, legal compliance, or dispute handling. |
Data that may be retained and retention period
Some data may need to be retained for legitimate reasons. When the required retention period ends, we will delete or anonymize the retained data.
| Retained data type | Reason | Retention period |
|---|---|---|
| Recharge, payment, billing, invoice, and transaction records | Financial records, tax, accounting, refund, chargeback, and legal compliance. | Retained for the period required by applicable laws and regulations. |
| Security, risk-control, anti-fraud, and system logs | Account security, fraud prevention, abuse prevention, and platform stability. | Retained only for the period necessary for the stated purposes or as required by law. |
| Records related to unresolved complaints, disputes, or legal requests | Handling user requests, disputes, regulatory inquiries, or legal obligations. | Retained until the matter is resolved and for any additional period required by law. |
| Aggregated or anonymized data | Service statistics, stability analysis, and product improvement where the data no longer identifies your account. | May be retained because it no longer identifies an individual account. |
In-app deletion
CUN also provides an in-app account deletion entry in Settings. This page exists so users can request deletion even after uninstalling the app.